AI Scribe
Some physicians at Ancron use an AI Scribe. It helps us take notes during your visit and improve your care.
What is an AI Scribe?
An AI Scribe is like a helpful assistant that listens and writes down what we talk about during your appointments with your healthcare provider. It makes sure we have accurate records of your health.
How Does It Help You?
- Better Care: With the AI Scribe, your healthcare provider can focus more on you and your health. They don’t have to spend as much time writing notes.
- Fewer Mistakes: The AI Scribe helps prevent errors in your medical records, so your health information stays correct.
- Easier Communication: Your provider can give you more attention, making it easier for you to talk about your health concerns.
Your Privacy Matters: We care about your privacy. Here’s how we protect your information:
- Any AI Scribe tool we use is fully compliant with Canadian privacy law (PIPEDA).
What else should you know?
- All transcription and notes are reviewed by the physician for accuracy.
- The AI Scribe uses de-identified information to continue to improve its note-taking capabilities.
Your Choice
You can choose whether to use the AI Scribe during your appointments. It’s entirely up to you. Please mark your choice on the Consent form at the office.
Virtual Care Tools
The Physician at Ancron offer email, text messaging and phone. Please mark your choice on the Consent form at the office.
If you do not consent to any of our Virtual Care options, you will be required to attend your appointments in person.
Risks of using virtual care tools
The Physicians use reasonable means to protect the security and confidentiality of information sent and received. However, because of the risks outlined below, the Physician cannot guarantee the security and confidentiality of all virtual care tools:
- Use of virtual care tools to discuss sensitive information can increase the risk of such information being intercepted by third parties.
- Despite reasonable efforts to protect the privacy and security of information communicated through virtual care platforms, it is not possible to completely secure the information.
- Employers and online services may have a legal right to inspect and keep electronic communications that pass through their system.
- Virtual care tools can introduce malware into a computer system, and potentially damage or disrupt the computer, networks, and security settings.
- Communications through virtual care tools can be forwarded, intercepted, circulated, stored, or even changed without the knowledge or permission of the Physician or the patient.
- Even after the sender and recipient have deleted copies of electronic communications, back-up copies may exist on a computer system.
- Communications through virtual care tools may be disclosed by a duty to report or a court order.
- If the email or text is used as a virtual care tool, the following are additional risks: • Email, text messages, and instant messages can more easily be misdirected, resulting in increased risk of being received by unintended and unknown recipients.
- Email, text messages, and instant messages can be easier to falsify than handwritten or signed hard copies. It is not feasible to verify the true identity of the sender or to ensure that only the recipient can read the message once it has been sent. Conditions of using the Services
- While the Physician will attempt to review and respond in a timely fashion to electronic communications such as emails, text messages, and instant messages, the Physician cannot guarantee that all electronic communications will be reviewed and responded to within any specific period. The Services will not be used for medical emergencies.
- If your electronic communication requires or invites a response from the Physician and you have not received a response within a reasonable period, it is your responsibility to follow up to determine whether the intended recipient received the electronic communication and when the recipient will respond.
- Virtual care is not an appropriate substitute for in-person or over-the-telephone communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed. You are responsible for following up on the Physician’s electronic communication and for scheduling appointments where warranted.
- Electronic communications or recordings of virtual encounters concerning diagnosis or treatment may be printed or transcribed in full and made part of your medical record. Other individuals authorized to access the medical record, such as staff and billing personnel, may have access to those communications and recordings.
- The Physician may forward electronic communications or recordings to staff and those involved in the delivery and administration of your care. The Physician might use one or more of the Services to communicate with those involved in your care. The Physician will not forward electronic communications or recordings to third parties, including family members, without your prior written consent, except as authorized or required by law.
- You and the Physician will not use the Services to communicate sensitive medical information about matters specified on the consent page.
- You agree to inform the Physician of any types of information you do not want sent via the Services, in addition to those set out above. Some Services might not be used for therapeutic purposes or to communicate clinical information. Where applicable, the use of these Services will be limited to education, information, and administrative purposes. • The Physician is not responsible for information loss due to technical failures associated with your software or internet service provider.