Things you should know…
Click Here for Ancron’s Policy and Procedures
Confidentiality & Privacy
All of our staff have signed confidentiality agreements and we are dedicated to ensuring patient privacy and confidentiality. We cannot guarantee the privacy of anything sent to us by email so we recommend you contact the office by phone for all inquiries.
Controlled Medication:
If you are on high doses of opiates, benzodiazepines, or hypnotics it is expected that you are open to conversations regarding safe practices and willing to work together to lower these medications to a safer dose, according to medical college guidelines and best standard of practice. We do not abruptly discontinue long-term medication without a plan that is safe for the patient.
Chaperone:
Our physicians are routinely required to have a chaperone when performing sensitive procedures and examinations. As required by the CPSBC, they may also be present at other patient interactions, as deemed necessary by the provider and the circumstances.
Cell Phones:
We respectfully ask our patients to mute their cellphones and take any cellphone conversations outside. We also ask that patients not talk on their cellphones in the examination rooms.
Teaching:
We are a UBC teaching facility. There will often be medical students and residents present. We are grateful to our patients for sharing their stories today with the health care professionals of tomorrow.
Hospital Care:
All of the doctors at Ancron have hospital privileges at Kootenay Lake Hospital. If you have a Family Doctor at Ancron and are admitted to hospital you will be looked after during your hospital stay by your doctor or one of the Ancron Doctors.
Obstetric Care:
We do not provide obstetric care. If you are pregnant, we will refer you to the person of your choice for your pregnancy and delivery. After delivery we will gladly look after you and your baby again.
Referral to a Specialist
Before any referral is arranged, you must see the doctor for pre-consultation information gathering and investigations to facilitate a faster and more effective consultation.
Locums
We do our best to choose quality locums when we are out of the office. These physicians will have full access to your medical records to assist you.
Minor Procedures
We are able to do some minor procedures in the office including:
- Freezing of warts
- Biopsy and excision of moles
- Drainage of abscesses
- Stitching of lacerations
- Removal of stitches
- Ear syringing
Unfortunately cosmetic procedures are not covered by MSP.